Canvas by Instructure
Kostenlose Testphase
Ja
Standort des Rechenzentrums
Deutschland
Bereitstellungsart
Public
Service-Modell
SaaS
Anwendbares Recht
Deutsches Vertragsrecht
Zertifikate des Anbieters/Services
Canvas SOC2 Type 2 - Security, Availability, Confidentiality, Processing Integrity, and Privacy
Zertifikate der Subunternehmen/Rechenzentren
AWS ISO 27001AWS SOC2 Type 2 - Security, Availability, and Confidentiality

Servicebeschreibung

Canvas is a cloud-based education technology platform with advanced Learning Management System (LMS) functionality. Instructure hosts Canvas as a subscription service on the state-of-the-technology cloud infrastructure of Amazon Web Services (AWS). Instructure’s comprehensive implementation and hosting services include full system monitoring, automated provisioning, “Hands-Free” update/upgrade services, Basic Support Package, online Standard Training Package, beta environment, and a test/training instance. The Canvas architecture, AWS infrastructure, and Instructure’s hosting and support services make Canvas the most reliable, available, extensible, and scalable cloud-based LMS in the industry.

Sicherheitszertifikate
Name des Zertifikats
AWS SOC2 Type 2 - Security, Availability, and Confidentiality
Datenschutz
Geografischer Standort des Rechenzentrums
  • Deutschland
Datenschutzzertifizierung
Canvas SOC2 Type 2 - Security, Availability, Confidentiality, Processing Integrity, and Privacy
Audits
Durchführung von Audits auf Antrag durch den Anwender
Ja
Beschreibung
SOC2 Type 2: Security, Availability, Confidentiality, Processing Integrity, and Privacy
Verfügbarkeit
Zugesicherte Ende-zu-Ende Service-Verfügbarkeit in Prozent / Jahr
Verfügbarkeitsklasse 3 - 99,9 % ≡ 43:48 Minuten/Monat oder 8:45:58 Stunden/Jahr
Maximale Downtime in Stunden
8:45 hours / year (as noted above with 99.9%)
Support
Garantierte Antwortzeit des Kunden-Supports
< 3 Arbeitstage
Durchschnittliche Zeit bis zur Problemlösung?
< 4 Arbeitstage
Verfügbarkeit des Kunden-Supports
Übliche Arbeitszeiten (5x8)
Beschreibung der Supportleistungen
Canvas Learning Management System

Canvas is a cloud-based education technology platform with advanced Learning Management System (LMS) functionality. Instructure hosts Canvas as a subscription service on the state-of-the-art technology cloud infrastructure of Amazon Web Services (AWS). Instructure’s comprehensive implementation and hosting services include full system monitoring, automated provisioning, “Hands-Free” update/upgrade services, Basic Support Package, online Standard Training Package, beta environment, and a test/training instance. The Canvas architecture, AWS infrastructure, and Instructure’s hosting and support services make Canvas the most reliable, available, extensible, and scalable cloud-based LMS in the industry.

Instructure employs an industry-standard, traditional three-tier technical support methodology for incident reporting, escalation, and resolution. Under Instructure’s Support Packages, First-Tier Support is provided by the institution’s LMS Administrator and Instructure’s Support team provides Second-Tier and Third-Tier technical support. The Basic Support package is included in the Canvas subscription fee at no additional cost.

In addition to our 24x7 Support package for Admins, Instructure also offers optional Tier 1 Support that provides live 24/7/365 technical support for faculty and students or for faculty only.
Werden Trainings angeboten?
Ja
Trainingspartner
Instructure Personnel

Qualität

Service Management
Service Managment
Zertifiziert und regelmäßig überprüft
Weitere Details zum Vorgehen im Service-Management
Instructure's customer service teams are dedicated to providing positive customer service experiences for Instructure customers. Customers are provided with a dedicated Instructure point of contact to aid in a positive relationship between customers and the Instructure team. Instructure's customer service teams are overseen by Instructure's Senior VP of Customer Experience, who is organizationally positioned to effectively carry out the responsibilities related to providing customers with positive and meaningful customer experiences.

For additional information about Instructure's support operations, please see https://s3-us-west-2.amazonaws.com/zflzwkugbjedrsurcure/qlpcmsxrzuwxxsioihpm.pdf. Also see Instructure's SOC2 Type 2 report.
Zertifikate Service Management
Name des Zertifikats
Canvas SOC2 Type 2 - Security, Availability, Confidentiality, Processing Integrity, and Privacy
Interoperabilität & Portabilität
Service-Administration
Es werden dokumentierte und standardisierte APIs zur Administration angeboten
APIs zur Integration des Services
Canvas includes a REST API for accessing and modifying data externally from the main application, in customers' own programs and scripts. This documentation describes the resources that make up the API:

https://canvas.instructure.com/doc/api/index.html

The API allows for the creation, read, update, and deletion of a variety of data elements in Canvas. Examples of these data elements are Accounts, Courses, Announcements, etc. A reference of all of these data elements is found here: https://canvas.instructure.com/doc/api/all_resources.html
Technische Voraussetzung zur Nutzung
Given that Canvas is a hosted SaaS offering, customers are responsible for only the client-side aspect of using Canvas. Canvas requires users to use a computer with up-to-date software and internet connectivity that supports the content being served by Canvas. A more-in-depth description of these requirements is found here: https://community.canvaslms.com/docs/DOC-10721
Organisatorische Voraussetzungen zur Nutzung
Organizations using Canvas are required to identify a point of contact for Instructure's customer support team to keep in sync with at the organization. Organizations are also required identify users who will be Administrator(s) for the organization. Administrators have the ability to configure organization-level settings in the Canvas application. A list of all functions that an Administrator should be comfortable performing, as needed, are found here: https://community.canvaslms.com/docs/DOC-10895-canvas-admin-guide-table-of-contents
Zugriff auf Kundendaten
Datenexport ist über eine dokumentierte API möglich
Unterstützte Verfahren zur Datenrücküberführung
Canvas supports a fully documented and open REST based API which provides secure access to Canvas data and functionality. Many customers and partners utilize our open API to extend the functionalities of Canvas by enabling custom integrations with a variety of systems.
https://canvas.instructure.com/doc/api/index.html

Canvas supports an option to send bulk events and data streams to customer owned databases or warehouses to facilitate research and insights to their teaching and learning data. https://portal.inshosteddata.com/docs/api

Canvas supports a variety of education-focused interoperability standards such as IMS Global. Canvas is currently certified or supports the following standards:

IMS Global: LTI v1.0 - v1.1.1, LTI Basic Outcomes, LTI Content Item, Common Cartridge v1.0 - v1.3, Thin Common Cartridge v1.3, Caliper Analytics, v1.0 - v1.1, QTI v2.1, OneRoster v1.1, LIS v2.0.1, SIF v1.4 and Scorm v1.2 & 2004 v2-4"

Betrieb
Skalierungsoptionen
Instructure utilizes AWS autoscaling group functionality and Instructure's own autoscaling algorithms to help ensure systems are scaled to meet customer usage and demand.
Eigenständige Provisionierung durch den Kunden
Der Service kann vom Kunden über eine Weboberfläche eigenständig provisioniert werden

Kosten

Kosten
Preismodell
Das Preismodell ist öffentlich verfügbar
Typische Vertragslaufzeiten
Our customer's Order Form will indicate the term of the contract. Our standard subscriptions run for 3 years, though this can vary.
Typische Kündigungsmodalitäten und - fristen
Our standard Terms and Conditions provide contractual provisions regarding obligations upon termination for the material breach of the contract and/or the natural expiration of the contract. As these are business to business contracts, there is no statutory cacellation period; each party can terminate for breach of contract.

Either party may terminate this Agreement for the material breach of any provision of this Agreement by the other party if such material breach remains uncured for thirty (30) days after receipt of written notice of such breach from the non-breaching party
Kostenlose Testphase
Ja
Werden in der kostenlosen Testphase die gleichen Datenschutzanforderungen wie in der kommerziellen Leistung angewandt?
Ja

Unternehmen

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Unternehmensprofil
Anzahl Mitarbeiter 1136
Anzahl Mitarbeiter im Bereich Cloud Services 1136
Anzahl öffentlich angebotener Cloud Services 4
Erfahrungsgrad der Bereitstellung von Cloud Services > 5 Jahre

Kontakt

Instructure Global Limited
Hauptkontakt des Unternehmens
Jessica Wells, Senior Product Manager EMEA
+447920431669
25 Kingly Street
Carnaby
London
England
W1B 5QB
Vereinigtes Königreich
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Kontakt Technik
Matt Hillary, VP, Security
+1 800-203-6755
mhillary@instructure.com
Kontakt Rechtsabteilung
Madeeha Rana, Associate General Counsel
+44 0800-358-4330
mrana@instructure.com

Subunternehmen & Rechenzentrum

AWS
1200 12th Avenue South
Ste 200
98144
Seattle
Vereinigte Staaten
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