Alibaba Cloud
Kostenlose Testphase
Standort des Rechenzentrums
Anwendbares Recht
Deutsches Vertragsrecht
Zertifikate des Anbieters/Services
Zertifikate der Subunternehmen/Rechenzentren


As the cloud computing arm and business unit of Alibaba Group (NYSE: BABA), Alibaba Cloud provides a comprehensive suite of global cloud computing services to power both our international customers’ online businesses and Alibaba Group’s own e-commerce ecosystem. Alibaba Cloud’s international operations are registered and headquartered in Singapore, and the company has international teams stationed in Dubai, Frankfurt, Hong Kong, London, New York, Paris, San Mateo, Seoul, Singapore, Sydney and Tokyo. Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, anti-DDoS protection and content delivery networks (CDN). Outside of its status as the leading cloud provider in China, Alibaba Cloud provides solutions that lead the market in international performance and usability, cloud security and advanced R&D technology. At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. R&D efforts include the advancement of IOT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Name des Zertifikats
Geografischer Standort des Rechenzentrums
  • Deutschland
Weitere Details zum Zertifikat hinsichtlich Prüfumfang, Ausprägungen, Erweiterungen etc.
TRUSTe Enterprise Standards are based on foundational privacy frameworks including the Fair Information Practice Principles, OECD Privacy Guidelines, APEC Privacy Framework, and the EU-U.S. and Swiss-U.S. Privacy Shield Principles.
Durchführung von Audits auf Antrag durch den Anwender
Only industry approved audits mathods, such as providing Service Organization Controls (SOC) Report 1/2/3
Zugesicherte Ende-zu-Ende Service-Verfügbarkeit in Prozent / Jahr
Verfügbarkeitsklasse 3 - 99,9 % ≡ 43:48 Minuten/Monat oder 8:45:58 Stunden/Jahr
Maximale Downtime in Stunden
Uptime greater/equal than 99.95% in 30 days means 29 Days , 23 Hours, 38 Minutes and 24 Seconds uptime. It also means a maximum Downtime of 0 Days, 0 Hours, 21 Minutes, 36 Seconds. (0.05% downtime).
Garantierte Antwortzeit des Kunden-Supports
< 3 Arbeitstage
Durchschnittliche Zeit bis zur Problemlösung?
< 4 Arbeitstage
Verfügbarkeit des Kunden-Supports
Beschreibung der Supportleistungen
Alibaba Cloud offers highly flexible support service depending on your desired support level. Customers can subscribe to the following Alibaba Cloud After Sale Support levels: Basic, Developer, Business and Enterprise.
Werden Trainings angeboten?


Service Management
Service Managment
Gemäß anerkanntem Vorgehen
Weitere Details zum Vorgehen im Service-Management
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. We are ISO20000 IT Service Management System certified.
Zertifikate Service Management
Name des Zertifikats
Interoperabilität & Portabilität
Es werden dokumentierte APIs zur Administration angeboten
Standards des Service-Stacks
Alibaba Cloud distributed operating system is a self-developed cloud computing platform. The primary objective of designing the distributed operating system is to establish a comprehensive software/hardware system, combing thousands of servers into a “supercomputer” and sharing storage and computing resources in the supercomputer with users and/or applications on the Internet in the way of public services.
Alibaba Cloud ECS supports two kinds of hypervisors - Xen and KVM (“Hypervisor”), which achieve CPU hardware segregation -- in the virtualization layer, segregation of memory, as well as differentiation of virtual machine hard disks is achieved through Hypervisor. Our API Gateway provides customer with a complete API hosting service, sharing their capabilities, services, and data with their partners in the form of APIs. API security is ensured by adopting multiple protection measures, including attack defense, anti-replay, encryption request, identity authentication, access management, and traffic control. This minimizes the risks associated with opening APIs.
This service provides a full scope of lifecycle management functions, including API definition, test, release, and removal, etc., as well as generating SDKs and API instructions, in order to improve the efficiency of API management and iteration.
The service provides convenient operation and management tools, such as monitoring, alarms, and analysis, which reduce API operation and maintenance costs. API Gateway maximizes capability multiplexing. It allows enterprises to share capabilities, and to focus on their individual business and achieve a win-win situation.
About API Gateway:
Detail description regarding API can be find on our website at:
APIs zur Integration des Services
API Gateway provides high-performance and high-availability API hosting service to help customers to publish or access to the APIs on Alibaba Cloud products such as ECS and Container Service. It manages the entire API lifecycle from release and management to maintenance. You can quickly open data or services at low costs and risks through simple operations.

Detail information can be found on our website:
Technische Voraussetzung zur Nutzung
Besides the basic technical requirements such as use of computer with internet connection, additional technical requirements or use of the service can be found on our product term of use:
Organisatorische Voraussetzungen zur Nutzung
Additional conditions for usage can be found on our website term of use:
Zugriff auf Kundendaten
Datenexport der Kundendaten kann nach Vereinbarung angestoßen werden
Unterstützte Verfahren zur Datenrücküberführung
Depends on the case, data export of customer data is initiated after agreement. For IaaS model, usually the easiest way for data transfer is via API.
We provide a variety of configurations and flexibility to scale. Users can choose from Alibaba Cloud's configuration scheme solution to scale base on their needs.
Auto Scaling is a management service that allows users to automatically adjust elastic computing resources according to business needs and policies.
ECS instances can be added seamlessly to support traffic peaks.
When traffic returns to a normal condition, ECS instances can be removed automatically to save costs.
Elastic scale-up

During peak traffic times, Auto Scaling will automatically add additional computing resources to the scaling group.

Elastic scale-down

When traffic returns to a normal condition, Auto Scaling will automatically release ECS resources to reduce costs.

Elastic self-healing

When an unhealthy instance is detected, Auto Scaling will automatically replace the instance with a new one in order to maintain uninterrupted service.

There are several scaling modes:

Timing mode: Configures scheduled tasks to regularly add or remove ECS instances.
Dynamic mode: Automatically adds or removes ECS instances based on CloudMonitor performance indicators, such as CPU usage.

Fixed quantity mode: The MinSize attribute maintains a certain number of healthy ECS instances for real-time use in routine scenarios.

Custom mode: Uses an API to manually scale up or down ECS instances based on the monitoring system.

Manually execute scaling rules.
Manually add or remove existing ECS instances.
After the MinSize or MaxSize attribute is adjusted, Auto Scaling will automatically create or release ECS instances to keep the numbers within the range.
Healthy mode: If ECS instances are not in running state, Auto Scaling will automatically remove or release them.

Multimode: Use of a combination of any of the preceding modes. For example, if you predict a peak time between 1:00 PM and 2:00 PM every day, the timing mode can be set to regularly create 20 ECS instances at that time. If you then determine that your actual load is higher than expected during the predicted peak time, use timing mode and dynamic mode together. Timing mode will create a fixed number of instances at a scheduled time, and if the load increases beyond what the scheduled extra instances can manage, dynamic mode will automatically add more.
Eigenständige Provisionierung durch den Kunden
Der Service kann vom Kunden über eine Weboberfläche eigenständig provisioniert werden


Das Preismodell ist öffentlich verfügbar
Typische Vertragslaufzeiten
From activation of accounts until when terminated in accordance with the agreements. There is no minimum amount of purchasing. It's either pre-paid for a period of time, or post-paid per usage. Promotion and free-trail terms might be different.
Typische Kündigungsmodalitäten und - fristen
Termination for cause by Alibaba Cloud upon immediate notice
Kostenlose Testphase
Werden in der kostenlosen Testphase die gleichen Datenschutzanforderungen wie in der kommerziellen Leistung angewandt?


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Anzahl Mitarbeiter 6000
Anzahl Mitarbeiter im Bereich Cloud Services 6000
Anzahl öffentlich angebotener Cloud Services 30
Erfahrungsgrad der Bereitstellung von Cloud Services > 5 Jahre


Alibaba Cloud
Hauptkontakt des Unternehmens
ShanShan Pa
+49 152 5840 4131
3rd Floor, Davidson Building
5 Southampton Street
Vereinigtes Königreich
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Kontakt Rechtsabteilung
Legal Counsel

Subunternehmen & Rechenzentrum

Vodafone gmbh
Ferdinand-Braun-Platz 1
Geographischer Standort des Rechenzentrums
Land: Germany
Bundesland: Frankfurt
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